OTIF & Delivery Performance

When OTIF slips below 93%, penalties stop being occasional.

On-Time-In-Full performance is one of the clearest signals customers use to judge a supplier relationship. We diagnose why deliveries are actually failing, whether it's planning, supplier reliability, or a warehouse bottleneck, and build a fix that holds without constant firefighting.

Common root causes we find
Disconnected forecasts

Demand forecasts built without what sales and account teams actually know is coming.

No formal S&OP

Supply decisions stay reactive rather than planned, so every demand shift becomes a scramble.

Untracked supplier risk

Supplier performance tracked informally, or not at all, until a failure already hits the customer.

How we work
Map the order-to-delivery flow end to end to find where failures originate, not just where they surface
Quantify penalty exposure: customer penalties, expedited freight, and at-risk contracts
Build a fix scoped to what your team can actually sustain
Fixed-price delivery with jointly verified results against your target OTIF level
25–35%
Efficiency gains delivered for Haggar Group (Samsung, Frigidaire, Pasgianos)
If OTIF is costing you contracts
That's rarely a warehouse problem or a planning problem in isolation. It's usually both, plus the gap between them. That's exactly what the diagnostic is built to find.
Book Free 30-Min Diagnostic Call →